Refund policy

We want every Kitty message to arrive with a smile. Here’s our promise:

If your Kitty message doesn’t arrive, or there’s a technical problem with your order, contact us and we’ll make it right — by fixing it, remaking it, or refunding your purchase. Your choice.

Because each card is personalized and delivered instantly, we can’t offer refunds simply for a change of heart after the card has been delivered — but if something is genuinely wrong (a typo on our side, a rendering problem, a delivery failure), we will always take care of you.

To reach us, email support@kittymessages.com with the email address you used at checkout. We answer every message.